Retainer hours may be used to troubleshot/fix site errors encountered during Security Suite setup or regular updates, replace out-dated plugins, website customization, multi-site conversion, and other technical assistance.
- Updates to WordPress, plugins or themes may result in unanticipated failures and require troubleshooting to fix, or replacement of outdated plugins.
- Security measures are never 100% bullet-proof. In the unlikely event your site is hacked and/or infected with malware, restoration of backups and/or site fixes may be required.
Costs for these items, due to the unknown complexity, are billed at my current hourly rate (or charged against package hours, if applicable). Work commences only after client approval.